Privacy policy
Privacy Policy – Skin Alchemy by Emma Jensen
Effective date: 14 August, 2025
Contact: info@skinalchemybyemmajensen.com.au
1. Who We Are
Skin Alchemy by Emma Jensen is a boutique skin clinic based in Australia, specialising in advanced skin treatments and personalised care. Our services can be booked online via skinalchemybyemmajensen.com.au.
2. What Personal Information We Collect
When you visit our clinic, book an appointment, or shop online, we may collect: Full name, Email address, Phone number, Address (for billing/shipping), Payment details, Date of birth, and Medical and skin health information (via consultation forms). We only collect information necessary to provide safe, effective treatments and improve our services.
3. How We Collect Your Data
We collect your information through: Online bookings, Pre-treatment consultation forms, Product purchases (Shopify), Email sign-ups and marketing opt-ins, Website analytics (non-identifiable data).
4. Why We Collect Your Data
Your personal information is used to: Manage and confirm bookings, Assess treatment suitability and ensure safety, Communicate about services, purchases, or updates, Send appointment reminders, Process payments securely, Send marketing communications (with your consent), Meet legal, health, and safety obligations.
5. Third-Party Services
We only share your personal data with trusted providers: Shopify – website hosting & e-commerce, Mailchimp – marketing emails & newsletters, Timely – appointment scheduling & client management. These providers meet strict privacy and security standards.
6. Marketing and Consent
We only send marketing if you have opted in. You can unsubscribe at any time by clicking 'unsubscribe' in our emails or emailing info@skinalchemybyemmajensen.com.au.
7. Your Rights Over Your Data
You can: Access the personal data we hold, Request corrections to inaccurate information, Request deletion of your data (where legally allowed), Withdraw marketing consent at any time. Update or request deletion via email or your Timely account.
8. Data Security
We protect your information through: SSL encryption (HTTPS), Restricted access to sensitive data, Secure, trusted third-party tools.
9. Data Storage and Retention
We keep your data only as long as needed for bookings, legal requirements, and treatment history (where required for safety).
10. International Data Transfers
Some providers (e.g., Shopify, Mailchimp) may store data outside Australia. All meet strict data protection standards.
11. Changes to This Policy
We may update this policy from time to time. Significant changes will be shared via our website or email.
12. Contact Us
Skin Alchemy by Emma Jensen
Email: info@skinalchemybyemmajensen.com.au
Website: skinalchemybyemmajensen.com.au